Elements and Performance Criteria
- Execute instructions to satisfy client requirements
- The client is adequately identified and instructions given in good faith are confirmed and requirements sought
- Relevant client instructions are recorded and documented promptly and accurately in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
- Client instructions are actioned with relevant personnel or section in accordance with client requirements, organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
- Review and monitor implementation of client instructions
- Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions
- Implementation strategies and actions are regularly monitored and reviewed to ensure compliance with client instructions
- Clients are regularly updated on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur
- Clients are advised of changes to markets, legislative or organisation requirements or guidelines where appropriate
- Provide additional/after sales service
- Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided
- Potential areas of additional after sales service are communicated to clients utilising identified marketing strategies
- Defined additional after sales service is agreed with clients and provided as required
- Areas of client dissatisfaction are identified and acted upon in a prompt, professional and ethical manner, and in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice